How much does shipping cost?
The cost of shipping varies from product to product, customer location and more. Shipping rates are quoted at check out.
In rare instances our carriers have deals or we are able to use smaller packaging resulting in shipping costs being lower than quoted. If this is ever the case we will refund you the difference.
Different Products Use Different Methods
How your product ships, how long it takes and how much it costs varies based on the product you select.
Featured Gear Collection
Items in this collection ship for free directly to customers. These products ship individually and shipping times vary by item. Shipping times are generally five to eight weeks; however, some items may come more quickly, or take a little longer.
We are unable to offer expedited or paid shipping options for these items.
These shipments can be tracked on our order tracking page.
Direct Ship Collection
These items ship directly to customers and will generally ship individually. Because these items ship from the United States they appear as international in Canada and as regular shipments in the US.
Shipping costs and times are selected by customers at check out. We use a variety of shippers for these items. Customers can choose to expedite shipment for these items.
Depending on the shipping method you choose, you will be able to track this on the carrier website or on ours.
NWE In Person Collection
This collection features items we keep on hand in Vancouver, Canada. We offer local in person delivery/pick up (see below) or ship using a variety of carriers.
Shipping costs and times are selected by customers at check out.
Customers can choose to expedite these items.
Carrier Selection and Pricing
In an effort to get you the best price and the most options we use multiple providers.
For our In Person and Direct Ship collections customers have the choice of paying a little less and waiting a little longer, or paying a little more to get your new gear sooner. These options appear at check out.
We partner with our suppliers to send products in our Featured Gear Collection directly to our customers. This allows us to offer these products at low cost, but also means we are unable to offer expedited or other shipping options.
Free Shipping in Vancouver, Canada
If you live in or are visiting Vancouver and want to avoid shipping costs select "Pick Up in Person in Vancouver, Canada or at a Product Pick Up Party in Vancouver, Canada".
If you have selected this option we will email you to arrange for a free pick up/delivery meet up. We arrange delivery you based on your and our schedules and location. This means we might drop off at your place, might meet you at the beach or on a hike.
It varies order to order, but the best way of doing this is joining a Product Pick Up Party.
This option is available no matter where you live; however, to take advantage of it you must be able to be physically in Vancouver or have someone else meet us in person. If you have selected this option, but will not be in Vancouver we will refund your order and you can re-book with an appropriate shipping method.
Do You Use Tracking Numbers?
All Canadian shipping options include tracking numbers.
For destinations outside of Canada we included untracked delivery options, which allows customers to choose lower cost options. So we and the carrier can best help in the event of a mishap we recommend choosing a tracked option.
More About Tracking
If you selected a shipping option that includes tracking you will you will receive an email with a tracking link about 24 hours after we have prepared your items.
It can take up to 24hrs for the link to activate. Once your package leaves Canada the tracking links may not update, but the package is still on its way.
You can check your order status on our Order Tracking page.
International Customs and Fees
If you live outside of Canada you may be charged customs or other government fees. This depends on the product you ordered and which country you are in. Every country has different regulations (and fees) for how they handle imported goods. We do not-prepay or over any import fees.
Before you order you can get an estimate of any fees you might find by going to this website https://www.pitneybowes.com/us/dutycalculator-accounts.html
Small orders are always shipped together and arrive all at the same time, larger orders may be split into multiple shipments. The easiest way to make sure you get larger orders all at once is to join us at a Product Pick Up Party.